Our aim is to provide you with a high quality, professional service that is tailored to your needs and directed toward achieving your goals. We hope that we can deliver that high level of service in each and every case; however, if you are unhappy with any aspect of our work then we do operate a complaints procedure to resolve problems, which is overseen by our director, Nick Diable. Nick can be contacted by calling our office number of sending us a message using our contact page.
In the first instance, you should make your complaint to Nick who will work with you to understand your complaint and what has happened in your case. Nick will then look to resolve your complaint. If you are unhappy with the resolution suggested by Nick you have the option of going to the Legal Ombudsman who will conduct an independent investigation. Once you bring a complaint to our attention, we have eight weeks to resolve the issue. You can take your complaint to the Ombudsman either after we give you our final decision on your complaint or eight weeks after you first complain to us. You have six years to take a complaint to the Ombudsman from the date of the incident or three years from the date you find out about it.
If you would like more information about this service, including the time limits in using it, please contact the Legal Ombudsman directly.
Call 0300 555 0333 between 8.30am to 5.30pm. For minicom call 0300 555 1777
Calls are recorded and may be used for training and monitoring purposes.
PO Box 6806,
Do not send original documents to the Legal Ombudsman. They will scan any documents you send to make computer copies and then destroy the originals.